Overview
Refund and Return Policy
At dataxed, we strive to provide the highest quality of services to our clients. We understand that sometimes things don’t go as expected, and we are committed to resolving any issues promptly and fairly.
Refund Policy for Career Counseling Services
1. Consultation Services:
• Full Refund: If you are not satisfied with the consultation or if you feel that the services provided do not meet your expectations, you may request a full refund within 12 hours of your session.
• Partial Refund: If you wish to discontinue ongoing career counseling after attending some sessions, you can request a partial refund for the unused sessions. Refunds will be calculated based on the number of sessions completed.
• No Refund: Refunds are not applicable for missed sessions unless canceled or rescheduled 24 hours prior to the scheduled time.
2. Digital Products (Assessments, Reports, E-books):
• No Refund: Due to the nature of digital products, we do not offer refunds for career assessments, reports, or e-books once they have been delivered to your account.
3. Subscription Services:
• Pro-Rated Refund: If you have subscribed to any of our services on a monthly or yearly plan and wish to cancel, we will offer a pro-rated refund for the unused portion of your subscription.
• No Refund: If the service has been used for more than 50% of the subscription period, no refund will be issued.
Return Policy for Physical Products (if applicable)
If you offer any physical products, such as books, stationery, or merchandise:
1. Eligibility for Returns:
• Physical products must be returned within 15 days of purchase.
• Products must be unused and in their original packaging to qualify for a return.
2. Damaged or Defective Items:
• If the product you received is damaged or defective, please contact us within 7 days of delivery for a replacement or refund. We may require photos of the damage for verification.
3. Non-Returnable Items:
• Certain items, such as customized products or perishable goods, are non-returnable. Please check the product details before purchasing.
How to Request a Refund or Return:
1. Contact Us:
To initiate a refund or return, please contact our customer support team at [Email Address] with your order details and a brief description of the issue.
2. Processing Time:
Refunds are typically processed within 5-7 business days after the refund request has been approved.
3. Refund Method:
Refunds will be issued to the original payment method used at the time of purchase. In the case of bank transfers, please allow additional time for the refund to reflect in your account.
Exceptions:
• Refunds or returns will not be applicable for products or services purchased through third-party partners or affiliates. Please contact the respective provider for their return policy.